Contact Us
Who to call/When to call
Contact PPI When:
- You need help using PPI's technology
- You have questions about your monthly invoice
- An enrolled employee or dependent has not received their initial ID card
- You have questions about the plan benefits or need help navigating a carrier's process
- You have an urgent enrollment
Contact Your Insurance Carrier Directly To:
- Re-order an ID card or change your Primary Care Physician (PCP) Selection
- Request a provider search or verify a provider's network participation
- Pre-certify non-referred services
- Inquire about the status of a claim
- Seek clarification of an Explanation of Benefits (EOB) received
PPI Contacts
To contact a PPI Service team member, use the form on this page, or to better direct your inquiry,use the information below:
Routine Billing & Eligibility Service:
clientservices@ppibenefits.com
888.674.0046
Standard Processing: faxesbe@ppibenefits.com
To send us a fax:
Enrollment/Change forms: 203.793.1210
All other faxes: 203.793.1212
Active, AutoEnroll COBRA Clients:
cobrainquiries@ppibenefits.com
Active, Incoming EDI File Clients Only:
EDIunit@ppibenefits.com
SelfEnroll Clients: selfenroll@ppibenefits.com
Employee Navigator Clients:
ppiee-nav@ppibenefits.com
EOI: ppiunderwriting@ppibenefits.com
Accounts Payable:
accounts.receivable@ppibenefits.com
Members should call the number on the back of their ID to reach an Aetna member services representative.
Online Member Services contact form
Aetna Medical: 800.862.6842
Aetna Dental Member Services: 877.238.6200
Providers for eligibility: 800.624-0756
Aetna Navigator Website Assistance: 800.225.3375
Customer Service: 800.789.2720
Support: Amben Website
Members should call the number on the back of their ID to reach an Aetna member services representative.
Online Member Services contact form
Aetna Medical: 800.862.6842
Aetna Dental Member Services: 877.238.6200
Providers for eligibility: 800.624.0756
Aetna Navigator Website Assistance: 800.225.3375
Medical: 800.331.1476 or 844.304.8779
Contact Anthem in Connecticut online
Providers for eligibility: 800.922.3242
Life: 800.552.2137 fax: 800.850.0017
Email
Life Claims Online
Attn: Life Claims Service Center
PO BOX 105448
Atlanta, GA 30348-5448
Disability: 800.232.0113 fax: 800.850.0017
Attn: Disability Claims Service Center
PO BOX 105426
Atlanta, GA 30348-5426
Cigna HealthcareSM Customer Service: 800.997.1654
TTY/TDD Service: Dial 711 and follow prompts
Coverage and Claims, Medical, Dental, Vision: 800.244.6224
Website Assistance: 800.853.2713
Medical Claims
Cigna Healthcare
PO Box 182223
Chattanooga, TN 37422-7223
Dental Claims
Cigna Healthcare
PO Box 188037
Chattanooga, TN 37422-7223
Cigna Healthcare Vision Claims
PO Box 495918
Cincinnati, OH 45249
Vision Claims serviced by EyeMed
Cigna Healthcare Vision Claims Department
c/o First American Administrators, Inc.
PO Box 8504
Mason, OH 45040-7111
Behavioral Health Benefits: 800.433.5768
Group Membership Administration (including enrollment and COBRA): 800.333.1733
Member Services: 860.674.5757 or 800.251.7722 (TTY: 711)
Outside of Connecticut: 800.251.7722
Behavioral Health: 888.946.4658
Customer Service: 800.0721.7987
Submit an inquiry
Eligibility: 800.452.9310
Claims mailing address:
Delta Dental of New Jersey
P.O. Box 16354
Little Rock, AR 72231
Member Services: 800.452.9310
Member Services: 800.447.8255
Member, claims and eligibilty: 866.274.9887
EBCustomerService@equitable.com
Dental Customer Service: 800.541.7846
Life Customer Service: 800.525.4542
Disability Customer Service: 800.268.2525
Provider calling for Claims/Benefits: 800.541.7846
Groups with 2-300 employees: 215.241.2263
Groups with 300+ employees: 215.241.4773
Client Services: 800.423.2765
Clientservices@LFG.com
Claims: Log in at https://www.lincolnfinancial.com/secure/logout
Eligibility 800.282.8738
Dental Claims Hotline: 800.942.0854
Disability Claims: 800.300.4296
Life Claims: 800.638.6420 prompt 2
Vision Claims: 855.638.3931
Client and Member Services: 833.259.0293
Claims: Claims@MyChoiceAccounts.com
Claims Fax: 978.552.0168
Life & Disability Customer Service: 800.245.1522
Life insurance claim form
Disability claim form
Dental Customer Service: 800.247.4695
Dental & Vision Claims
SBDClaims@principal.com
Fax: (800) 255-6609
Critical illness claim form
New York customers: Complete and submit the Specified disease claim form (PDF).
Customer Care: 800.351.7500
customer.service@rsli.com
Fax: (267) 256-3532
Disability Insurance Claims: 800.351.7500
New Claim: claimsintake@rsli.com
Existing Claim: DocManagementFaxes@rsli.com
Fax - New Claim: (267) 256-3519
Fax - Existing Claim: (267) 256-3548
Life Insurance Claims: 800.351.7500
LifeClaimsScan@rsli.com
Fax - New Claim: (267) 256-3518
Fax - Existing Claim: (267) 256-3537
Universal Life/Whole Life: 800.862.6266
Fax: (888) 863-8311
USWeb_Individual_Customer_Service@Sunlife.com
Term Life: 877.431.7379
admin@sunlifeterm.com
New York Correspondence: 877.750.8683
Fax: (888) 863-8311
USWeb_Individual_Customer_Service@Sunlife.com
All other policies: 800.862.6266
Fax: (888) 863-8311
USWeb_Individual_Customer_Service@Sunlife.com
Customer Service (not for Claims): 800.523.2233
Group Disability Claims: 888.277.4767 or 888.301.5615
Group Life and Accident (AD&D) Claims: 888.563.1124 or 888.563.1114
Start or manage a claim
Conversions & Portability The Hartford, Portability and Conversion Unit P.O. Box 43786 Cleveland, OH 44143-0786 Phone: 877.320.0484 Fax: 440-646-9339
Group Dental or Vision Claims Service:
800.547.9515
In NY: 888.396.8641 (In NY)
Fax: (402) 467-7336
Group Short Term Disability Service:
800.368.2859
In NY: 800.426.4332
Fax: (800) 378-6053
Fax in NY: (800) 378-8361
Group Long Term Disability Service:
800.368.1135
In NY: 800.426.4332
Fax: (888) 878-3686
Fax in NY: (800) 378-8361
Employer site: www.uhceservices.com
Member site: www.myuhc.com
Oxford Employer Support 888.201.4216
Member Services 800.444.6222
UHC Fully Insured Employer Support: 866.764.7736
Member Services: 800.444.6222
UnitedHealthcare HMO Billing and Eligibility: 800.591.9911
UnitedHealthcare Level Funded Employer Support: 877.797.8816
Member Services: 877.797.8812
Oxford Level Funded Employer Support: 888.201.4216
Member Services: 800.444.6222
Prescriptions/Pharmacy Issues: https://employereservices.optum.com
Members: 800.291.2634 Option 2
Employers: 800.291.2634 Option 1
Members
800.432.4966 or 412.881.4900 x 1
Fax: (412) 881-4898
memberservices@vbaplans.com
Benefits Administrators:
For billing questions
800.432.4966
Fax: (412) 881-5522
billing@vbaplans.com
For enrollment questions
800.432.4966 x 3, option 1
Fax: (412) 881-4898
clientrelations@vbaplans.com
For plan questions
800.432.4966 x 3, option 1
Fax: (412) 881-7319
clientrelations@vbaplans.com