Integrated Voluntary Benefits Enrollment and Administration

An evolving and diverse workforce is increasingly moving away from a uniform approach to benefits. Employers now recognize the importance of adding voluntary benefits like identity theft, critical illness, hospital indemnity, and accident, alongside traditional options to effectively address the unique needs and preferences of their employees.

Our comprehensive enrollment and administration technology creates an integrated enrollment process that improves the employee experience and simplifies HR administration. Adding Enrollment Support Solutions brings even more value to employers.

 

Enrollment Support Solutions

Best-in-Class Voluntary Carriers

Strategic carrier partnerships provide savings and discount opportunities for adding personalized Enrollment Support Solutions.

Total Implementation Management

We handle the implementation process soup to nuts, including requirements and paperwork gathering, platform setup, and managing carrier installations. 

Streamline Enrollment and Administration

Customized communication, education, and powerful technology combine to integrate core and voluntary front-end enrollment and ongoing administration, easing the workload for insurance brokers and their clients' HR staff.

Tailored Communications Lifts Participation

A user-friendly enrollment platform, clear communication channels, and personalized support is an opportunity for higher employee satisfaction, engagement, and participation rates.

 

Opportunity and Impact

Voluntary Benefits are in Demand

76% of employees say voluntary benefits positively affect their decision to work for and stay with their employer - Corstream, 2021 State of Voluntary Benefits

Employers Are Listening

Most US employers plan to enhance health & benefit offerings in 2023 to improve talent attraction and retention - Mercer Health and Benefit Strategies for 2023

More Likely to Recommend

67% of employees who rate their benefits as excellent or very good said they were more likely to recommend their employer  - New England Enrollment Strategies 

A Better Employee Experience

80% of employees who met 1:1 with an enrollment specialist found them to be very or extremely helpful. - DirectPath, 2021 Consumer Report

Enroll smarter, not harder. Let's talk. 

Voluntary Benefits Insights

Departments Propose Updates to Transparency in Coverage Rule Disclosures

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Karen Greco

 

January 13, 2026

On December 19, 2025, the DOL, HHS, and IRS (the departments) proposed rules to update healthcare price disclosures required by the Transparency in Coverage final rule (TiC rule). The proposed rules were issued in response to a Trump executive order, which called on the departments to improve the accuracy, reliability, and usefulness of the disclosures. (Please see our March 4, 2025, article on Executive Order 14221.) Group health plans and insurers will need to comply with the updated rules once finalized.

Public Disclosure of Prices

The TiC rule requires nongrandfathered group health plans and insurers to publicly post machine-readable files (MRF) of their in-network (INN) negotiated rates, historical out-of-network (OON) allowed amounts, and prescription drug INN rates and historical net prices. The files are meant to be accessed by data analytics firms and researchers who compile, analyze, and reorganize the pricing data into tools that employers can use to comparison shop for healthcare coverage.

However, the disclosed data has often been difficult to access and compare due to oversize files, duplicative or useless data, a lack of contextual information, and inconsistencies in reporting across different entities. Additionally, the monthly postings have been burdensome on plans and insurers. The proposed rules seek to address these deficiencies by simplifying how data is organized and eliminating unnecessary information. Among other items, the proposed rules would:

  • Reduce the reporting cadence for INN rates and OON allowed amount files from monthly to quarterly.
  • Require a link on the plan’s or insurer’s website home page titled “Price Transparency” or “Transparency in Coverage” that routes directly to the publicly available web page that hosts the MRFs, as well as a text file containing the plan or insurer contact name and email address for questions on the data.
  • Require plans and insurers to disclose INN rates by provider network rather than by plan, include a “change-log” MRF that reflects changes in data from the prior INN file, and identify which INN providers are actively furnishing which items and services.
  • Increase the amount of OON pricing information reported by reorganizing allowed amount files by health insurance market type (e.g., small group, large group), reducing the claims reporting threshold, and increasing the reporting period.

The departments believe these changes will yield more meaningful data and also allow more organizations to analyze the data and build price comparison tools, thus making such tools more helpful and accessible to employers and creating a more competitive healthcare marketplace.

Internet Self-Service Tool

Currently, the TiC rule also requires group health plans and insurers to make cost-sharing information available to participants through an online self-service tool or by paper, upon request. Since the publication of the TiC rule, the CAA 2021 No Surprises Act (NSA) enacted a similar internet-based tool requirement, except that the cost-sharing information also needed to be available by phone. Therefore, to eliminate the need for two separate tools, the departments propose that the same information required to be disclosed under the TiC rules be required to be communicated by phone, upon request, to also satisfy the NSA cost-sharing tool provision. The departments also propose requiring a disclaimer to alert participants that their cost-sharing does not include additional amounts that OON providers may balance bill, where not prohibited by the NSA or state law.

These changes are designed to ensure participants understand their rights and potential financial responsibilities before they seek healthcare.

Employer Takeaway

Employers should be aware of the proposed updates but do not need to take any immediate action. Currently, the departments are seeking input from stakeholders regarding all elements of the proposed rules; the deadline to submit comments is February 21, 2026.

Once the rules are finalized, employers will need to consult with their insurers and TPAs to verify that they will update the publicly posted pricing files to meet the new requirements and add a telephone request option to the participant self-service tool. Fully-insured plans can contract with their carrier to fulfill and assume liability for the requirements; self-insured plans can contract with their TPA to assist with the disclosures but remain responsible for compliance. Until the proposed rules are finalized, plans must continue to comply with the existing requirements for posting MRFs.

Employers should recognize that the updates may impose additional compliance obligations but are ultimately designed to better enable plan sponsors to effectively compare various network provider rates and make informed, cost-conscious decisions about plan benefits.

Finally, the proposed rules do not significantly update the TiC prescription drug disclosure requirement, which has yet to be implemented. However, the departments indicated they intend to address the prescription drug files separately, so employers will need to stay tuned.

We will monitor developments and report relevant updates in Compliance Corner.

Read the full Transparency in Coverage Proposed Rule  and Transparency in Coverage Proposed Rule — CMS fact sheet.

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