Service With Heart and Support Every Step of the Way

When something goes wrong, the last thing anyone wants is a lot of extra work to solve the problem. Putting our clients first and making things easier is at the heart of everything we do, from implementation to ongoing service and renewal. Our dedicated insurance, benefits, and technology experts remove typical service obstacles in order to streamline implementation, resolve issues, answer questions, and help you make the most of our services.  

Project Managed Implementation

  • Facilitate carrier paperwork
  • Collect plan details, rates and eligibility rules
  • Configuration of system and data imports
  • EDI file feed setup and testing
  • Employee portal activation

Ongoing Support

    • Dedicated account manager
    • Dedicated client services team
    • Available by email and phone
    • Zywave Client Portal

Account Maintenance

  • Automatic platform updates
  • Communication of important updates
  • EDI monitoring and discrepancy management
  • Plan, rate, and eligibility changes


System Training and Support

  • HR Administrator system training
  • Digital welcome kit
  • Online library of FAQs, videos, and technical how-to documentation


Dedicated Client Services Team

Responsive, knowledgeable service team

Technical support and help with enrollment, eligibility, billing and coverage issues, for you and your employees

Comprehensive issue tracking & reporting

Inquiries and issues are recorded until they are resolved. Pre-built reports provide insight into common issues.

Online, self-service library

Online help center with FAQs, technical instructions, and video

Dedicated COBRA unit

Member support for complicated plan information and technical questions

Ready to hear more?


Request a consultation

Industry Insights